Pristine

Terms and Conditions for Linen Hire:

Once you have received confirmation of your order, full payment is due:
Payments can be made by:

Internet banking (BACS) Must reach us 24hrs before day of arrival
Card over the phone – Within 24hrs of arrival

• Please don’t let your pets have access to linen hire, if pet marks are found you may incur a charge.

• Delivery of hire linen will be delivered on day of arrival to your property,
pick up will be the morning of your departure. 

• We charge for damaged items and lost items.

• Linen is priced and supplied on a weekly basis.

• At the end of your week(s) stay each item needs to be accounted for and put back into the bag.

• If you are staying multiple weeks clean linen will be delivered when the dirty is collected per week.

• Cancellations are non refundable if you cancel within two weeks of your arrival date.

• Refunds not available for items that have been ordered but unused.

• If you have any accidents, don’t panic, please contact us and don’t try and remove any stains without letting us know, other cleaning products can affect our cleaning process.

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